Facilities Forum


This page is to provide information about all areas of the Facilities department.

The Next Facilities Department incorporates dedicated teams that manage and support the maintenance, repairs and utilities of all properties that we occupy and own, namely, all of the stores, Head Office, Nursery, Gedding Road, Upper New Walk, Tottenham Court Road Offices and the Photo Studios in London.

The Retail Facilities Team supports the management of the routine maintenance of all plant and equipment and the reactive repair works for the stores. The reactive repairs are logged by our trained operatives who man our in-house Helpdesk Monday to Friday 0800 to 1800.

The Retail Facilities Team can be contacted by emailing retailfacilities@next.co.uk

The Helpdesk contact number to log a call out of hours for the stores is 01204771357, Option 1, then Option 6.

The Maintenance and Recycling Team supports the maintenance and repairs around six Head Office properties. Their key responsibilities include the management of the routine maintenance of all plant and equipment (including Heating and Air Conditioning) along with responding to all reactive repairs. The Recycling Team manage all the waste across the sites and recycle what’s possible.

For Maintenance issues please email maintenance@next.co.uk

For Air Conditioning or Heating issues please email air-con@next.co.uk

For waste and recycling requirements please email recycling@next.co.uk

Office Services responsibilities cover the postal services, stationary deliveries, Direct to Desk deliveries, portering services, dry cleaning and domestic services around the Head Office and Gedding Road sites.

For Postal Queries please call 01162842213

For Direct to Desk queries please call 01162842225 or email Direct2Desk@next.co.uk

For Portering services please call 01162842252

For Domestic services please call 01162842252

The Head Office restaurant located in Phase 1 caters for 2800 – 3500 covers daily, offering a breakfast and lunch menu, as well as a salad bar. Food products is sourced from local suppliers and butchers. The restaurant has a 5 star food rating. The coffee shops serve an additional 2000 customers per day.

Alongside the restaurant menus the in-house catering team also prepare 500 sandwiches a day which are sold at the restaurant, coffee shops and vending machines. Menus run a monthly cycle covering the Spring/Summer season, and the Autumn/Winter season.

If you have any questions for the restaurant please call 01162842555

The Domestic Team ensures that our working environment is kept clean and tidy, working day and evening shifts to clean the toilet facilities, offices, restaurant, coffee shop and nursery. They are on call to respond to any issues that occur during the day or night.

To contact the team please call 01162842252

The Electricians responsibility covers the maintenance and repair of the electrical supplies and lighting at our Head Office Sites.

Electrical and Lighting jobs are to be logged by emailing electricians@next.co.uk or by calling 01162842267

The Projects Team managers and co-ordinates Head Office and Retail projects from simple flooring works all the way up to new builds. They support the Retail Facilities team with various works across the portfolio


The Travel2Next Department oversee Head Office car park management as well as promoting sustainable travel to the portfolio of the business. 

If you have any questions for the Travel2Next team please email travel2next@next.co.uk

The Facilities team hold quarterly meetings with your CIA reps to discuss and future projects planned for the site, as well as highlight any issues that our teams have raised.

Your Facilities Forums representatives are listed below and can be contacted directly should you wish to raise any feedback for the meeting.

(list published soon)

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